Returns
Our policy lasts 30 days. If 30 days have gone by since the date of your purchase, unfortunately we can’t offer you a refund or exchange.   

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

We will not process returns for:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error

- Any item where 30 days have gone by since the date of your purchase

- Change of mind or incorrect items purchased

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your nominated bank account.

Where we agreed to a refund due to the buyer having purchased an incorrect item or having changed their mind, and the product has not yet shipped, we will deduct any processing fees/banking charges we have already incurred. A $5 administration fee will also be deducted from the refund.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card/ banking company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at office@reinol.com.au.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at office@reinol.com.au 

Shipping
To return your product, you should mail your product to: Reinol Australia, 2/8 Juna Dr, Malaga WA 6090, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.